ONIXEO-Talk CSR WorkspacePowered by Tech Inside

CSR Login

User IDPassword

ONIXEO-Talk CSR WorkspacePowered by Tech Inside

Open your workspace

Permitted campaign

In-Groups

Blended calling

Phone ModeONIXEO-Talk WebPhoneBrowser headsetSetup PendingExternal SIP PhoneExisting authorized SIP phone / softphoneEndpoint required

Review mode — calling is disabled. Phone setup is separate and is not required.

Phone LoginPhone Password

Connect your external SIP phone to use native calling controls.

ONIXEO-Talk CSR WorkspacePowered by Tech Inside

Campaign

Phone modeDisconnected

Native status · observedNot logged in

Call time—

CUSTOMER WORKSPACE

Ready for your next customer

No bound call

Customer name—

Phone number—

Lead ID—

Campaign—

◎

Customer details will appear during a bound call

Permitted lead fields will be supplied by the native session adapter after call ownership is verified.

First nameLast nameAddressCityEmailList

Campaign script / CRM

Reserved for approved campaign scripts and secure CRM integration. External HTTP CRM pages are not embedded.

Customer history

Available after the adapter verifies ownership of the current lead.

Call notes

Notes are unavailable until an authorized customer-call integration is verified.

Notes

Recording · native policyCall controls are disabled until verified.

Call disposition opens after confirmed customer wrap-up. Native save, callback scheduling and pause codes are unavailable.

YOUR HEADSET

Browser WebPhone

SIP registration: Disconnected
Media: Not ready
Conference: Not connected

MicrophoneSpeaker / output

Microphone access is requested only when you enable your headset.

SIP.js loading · self-hosted

YOUR PHONE

External SIP Phone

Native connection pending

Native session: Not connected
Conference: Not connected

Use the microphone and speaker controls on your external phone. Browser headset controls do not apply.

The existing external SIP phone is used for call audio.

Today

Accepted Agent Performance calculations

Current-period values are provisional.

Connecting to your workspace…ONIXEO-Talk · Agent Workspace

Connect SIP phone 9999

Connect your existing SIP phone in PAUSED. Keep MicroSIP open and answer the agent connection.

Validation did not retain passwords. Enter your existing credentials privately for phone connection.

agent passwordPhone Password for 9999

ONIXEO-Talk · My Performance

FromTo

Daily breakdown

Activity

Pause history

Session history